March 14: Apologies and Accepting Responsibility
From Business Communication Strategies by Scott Smith
Apologies and Forgiveness
Page 142
Sincere apologies
I'm so/very/really sorry.
I can't tell you how bad/terrible I feel
Accepting the blame for something
It's (all) my fault.
I take full responsibility.
Admitting error
My mistake.
I shouldn't have said/done that.
I (honestly) didn't mean it.
I didn't mean to do it.
I didn't intend to do/say that.
I didn't mean it that way.
Promising not to repeat a particular mistake
It won't happen again. (I promise.)
How can I make it up to you?
Is there anything I can do (to make it up to you)?
Is there any way I can make it up to you?
Forgiving
That's OK.
It's OK.
Don't worry about it.
Forget about it.
Handling Criticism
Page 166
Acknowledging
You're (absolutely) right.
I see/understand what you're saying.
I should have known better.
Asking for specification
Can you be more specific/exact?
Can you give me an example?
What exactly do you want (me to do)?
What did I do that makes you think that?
Explaining
I can explain.
Let me explain.
If you'll allow to me to explain, _____.
If you give me a chance to explain, _______.
Expressing thanks
I appreciate your telling me that.
Thanks for pointing that out (to me).
Thanks for letting me know.
Thanks for bringing that to my attention.
From Business Communication Strategies by Scott Smith
Apologies and Forgiveness
Page 142
Sincere apologies
I'm so/very/really sorry.
I can't tell you how bad/terrible I feel
Accepting the blame for something
It's (all) my fault.
I take full responsibility.
Admitting error
My mistake.
I shouldn't have said/done that.
I (honestly) didn't mean it.
I didn't mean to do it.
I didn't intend to do/say that.
I didn't mean it that way.
Promising not to repeat a particular mistake
It won't happen again. (I promise.)
How can I make it up to you?
Is there anything I can do (to make it up to you)?
Is there any way I can make it up to you?
Forgiving
That's OK.
It's OK.
Don't worry about it.
Forget about it.
Handling Criticism
Page 166
Acknowledging
You're (absolutely) right.
I see/understand what you're saying.
I should have known better.
Asking for specification
Can you be more specific/exact?
Can you give me an example?
What exactly do you want (me to do)?
What did I do that makes you think that?
Explaining
I can explain.
Let me explain.
If you'll allow to me to explain, _____.
If you give me a chance to explain, _______.
Expressing thanks
I appreciate your telling me that.
Thanks for pointing that out (to me).
Thanks for letting me know.
Thanks for bringing that to my attention.
March 7: Arguing and Negotiation
From Business Communication Strategies by Scott Smith
Arguing
Page 123
Making a case
It's clear/obvious that_____.
Have you considered/thought about _____?
Surely you can see/agree that _____.
You have to remember that about _______.
Interrupting
Could/Can I say something?
May I interrupt (here)?
I'm sorry to interrupt, but _______.
Excuse me (for interrupting), but _____.
Sorry. Can I just say _______.
Hold on a second./Wait a minute.
Dealing with interruptions
Can/Would you let me finish, please?
Sorry, please let me finish (what I was saying).
Can I finish (what I was saying)?
Will you please stop interrupting me?
Questioning relevance
Is that (really) relevant?
That's not really relevant to _______.
What does that have to do with ______?
I think you're missing the point.
Balancing arguments
Let's look at the advantages and the disadvantages of _____.
Let's look at the pros and cons of _______.
On the one hand, ______.
On the other hand, ______.
Adding related points
I'd like to add (something to)_ ____.
Regarding/Concerning - _____.
Coming to the point of the matter
The issue is _____ not ______.
That is not the issue.
What are we really talking about (here)?
What it boils down to is _____.
It comes down to one thing ______.
It's all about In essence, ______.
Negotiating
Page 132
Establishing a position
It is (absolutely) essential that _____.
It is very/extremely important that ______.
What's important (for us) is _____.
You've done a great job, but _____.
(Essentially) We're interested in _____.
(Basically) We're looking for_____.
We hope to/want to_____.
That is not a priority right now.
Making proposals
We suggest _____.
We propose______.
We can/could offer you_____.
The best we can do is_____.
Reacting to proposals
We can go along with that.
That's acceptable.
That's a possibility. (I'll have to check with ____ .)
If you_____, then we have a deal.
So, we have a deal?
We might be able to do that.
We'll have to get back to you on that.
That would be difficult.
I'm afraid we can't go along with that.
There's no way we can agree to that.
Bargaining
If you could_____, we would consider_____.
As long as____, we can agree to_____.
Would you be interested in_____?
We realize that, but _____.
On one condition - _____.
If you can _____, we can ______.
We know that you'd prefer _____, but how about ______.
We might consider that if (you guarantee) _____.
What would you say if we offered you _____?
We would be willing to do that if (you could) ______.
February 11
From Business Communication Strategies by Scott Smith
Arguing
Page 123
Making a case
It's clear/obvious that_____.
Have you considered/thought about _____?
Surely you can see/agree that _____.
You have to remember that about _______.
Interrupting
Could/Can I say something?
May I interrupt (here)?
I'm sorry to interrupt, but _______.
Excuse me (for interrupting), but _____.
Sorry. Can I just say _______.
Hold on a second./Wait a minute.
Dealing with interruptions
Can/Would you let me finish, please?
Sorry, please let me finish (what I was saying).
Can I finish (what I was saying)?
Will you please stop interrupting me?
Questioning relevance
Is that (really) relevant?
That's not really relevant to _______.
What does that have to do with ______?
I think you're missing the point.
Balancing arguments
Let's look at the advantages and the disadvantages of _____.
Let's look at the pros and cons of _______.
On the one hand, ______.
On the other hand, ______.
Adding related points
I'd like to add (something to)_ ____.
Regarding/Concerning - _____.
Coming to the point of the matter
The issue is _____ not ______.
That is not the issue.
What are we really talking about (here)?
What it boils down to is _____.
It comes down to one thing ______.
It's all about In essence, ______.
Negotiating
Page 132
Establishing a position
It is (absolutely) essential that _____.
It is very/extremely important that ______.
What's important (for us) is _____.
You've done a great job, but _____.
(Essentially) We're interested in _____.
(Basically) We're looking for_____.
We hope to/want to_____.
That is not a priority right now.
Making proposals
We suggest _____.
We propose______.
We can/could offer you_____.
The best we can do is_____.
Reacting to proposals
We can go along with that.
That's acceptable.
That's a possibility. (I'll have to check with ____ .)
If you_____, then we have a deal.
So, we have a deal?
We might be able to do that.
We'll have to get back to you on that.
That would be difficult.
I'm afraid we can't go along with that.
There's no way we can agree to that.
Bargaining
If you could_____, we would consider_____.
As long as____, we can agree to_____.
Would you be interested in_____?
We realize that, but _____.
On one condition - _____.
If you can _____, we can ______.
We know that you'd prefer _____, but how about ______.
We might consider that if (you guarantee) _____.
What would you say if we offered you _____?
We would be willing to do that if (you could) ______.
February 4
January 18
December 10: Update References
November 12, Update References
Transitions are important part of a language. Check out this worksheet!
November 5, 2023 Update References
November 2 American English and Culture
October 17 American English and Culture
from Azar, Betty S., Stacy A. Hagen. Fundamentals of English Grammar. Fifth Edition. Pearson, 2020.
October 10 American English and Culture
October 5 American English and Culture
September 18-22
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American English and Culture
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